Our Policies



We take pride in finding and showcasing the finest jewelry and gems. If however, you are not happy with your purchase, our refund policy is as follows:

  • Exchange for full credit minus shipping within 7 days; does not apply to custom work or special orders.
  • Item(s) must be in NEW condition.
  • You will be responsible for return shipping.

Thank you for trusting Marthaler Jewelers. We believe the relationship with our clients is the most important thing!



To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Information We Collect:

This notice applies to all information collected or submitted on the Marthaler Jewelers website. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.

The Way We Use our Information:

We use the information you provide about yourself when placing a request or an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


“Cookies” are small pieces of code that are stored on your web-browser. They contain basic information about your online activities. Cookies do not contain any information that identifies who you are. We use cookies to deliver our ads, measure activities on our website, track visits to our site, and track website performance. This information is then used to improve the usability of MarthalerJewelers.com and deliver a better user experience for all visitors. An example of how we use cookies is to launch two layouts of a page and track which one has a longer visit duration and results in more sales. It must be stressed again that cookies contain no information that would enable Marthaler Jewelers to identify who you are.

You are always free to disallow cookies if your browser has this feature. Disabling cookies will however reduce the features of MarthalerJewelers.com and many other websites you visit.

Google Analytics:

Marthaler Jewelers uses Google Analytics to track website performance. Google Analytics uses cookies to gather basic information about your gender, web interests, and browsing behavior. This information will in no way allow Google or Marthaler Jewelers to identify you individually.

To exercise your rights and make any of the aforementioned requests please contact Marthaler Jewelers at info@marthalerjewelers.com or send mail to:

Marthaler Jewelers
43 Town Square Blvd Suite 130
Asheville, NC 28803

How to Contact Us:

Should you have other questions or concerns about this privacy policy,
please call us at (828) 676-1625 or
email us: info@marthalerjewelers.com