Refund policy
Refund Policy
At Marthaler Jewelers, we take pride in offering the finest jewelry and gemstones to our customers. Your satisfaction is our priority, and we aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, our refund policy is as follows:
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Eligibility for Refunds and Exchanges:
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We offer exchanges for store credit within 7 days of purchase, minus any shipping fees.
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Refunds and exchanges do not apply to custom work or special orders.
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All returned items must be in new condition, unworn, and in their original packaging with all accompanying documentation.
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Return Shipping:
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Customers are responsible for the cost of return shipping.
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Please ensure items are securely packaged to prevent damage during transit. We recommend using a tracked shipping method.
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Process for Returns:
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To initiate a return or exchange, please contact us at info@marthalerjewelers.com with your order number and details of the item(s) you wish to return.
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Once your return is approved, you will receive further instructions on how to proceed.
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Exceptions:
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Custom-made jewelry, engraved items, and special orders are non-refundable and cannot be exchanged.
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Items damaged due to misuse or improper care are not eligible for refund or exchange.
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Processing Time:
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Once we receive your return, please allow 5-7 business days for processing. Store credits will be issued promptly after inspection of the returned item(s).
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Thank you for choosing Marthaler Jewelers!
We value the trust you place in us and are committed to building lasting relationships with our clients. If you have any questions or concerns, please don’t hesitate to reach out to our team.