Shipping policy

Shipping Policy

At Marthaler Jewelers, we strive to provide a seamless and secure shipping experience for our customers. Please review the details of our shipping policy below:

Processing Time

  • All orders are processed within 2-3 business days (excluding weekends and holidays) after payment is received and verified.

  • Custom orders or special requests may require additional processing time, which will be communicated to you at the time of purchase.

Shipping Methods and Rates

  • We offer multiple shipping options to meet your needs, including standard, expedited, and overnight delivery. Shipping rates are calculated at checkout based on the destination, weight, and size of your order.

  • Free standard shipping is available for orders over $100 within the United States.

Domestic Shipping

  • Orders shipped within the United States typically arrive within 5-7 business days for standard shipping, depending on the destination.

  • Expedited and overnight shipping options are available for faster delivery.

International Shipping

  • We ship to select international destinations. Please note that international shipping times may vary and are subject to customs processing in the destination country.

  • The recipient is responsible for any customs duties, taxes, or fees associated with international shipments.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

  • Please allow up to 24 hours for tracking information to update.

Lost or Damaged Shipments

  • Marthaler Jewelers is not responsible for lost or stolen packages once they have been delivered to the shipping address provided. We recommend selecting a secure delivery location.

  • If your package arrives damaged, please contact us within 48 hours of delivery at info@marthalerjewelers.com with photos of the damage and your order details. We will work with you to resolve the issue promptly.

Shipping Restrictions

  • Certain items, such as high-value or fragile products, may require additional handling or restrictions. These details will be communicated during the checkout process.

Contact Us

For questions or concerns about shipping, please contact us:

Thank you for choosing Marthaler Jewelers. We appreciate your trust and are committed to delivering your jewelry safely and efficiently.